You have 30 days from the date of delivery to request a return.

To be eligible for a return, items must be:

• Unused and unopened

• In their original packaging

• In the same condition that you received them

For hygiene and safety reasons, we cannot accept returns on opened or used fragrance products.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery so we can resolve the issue as quickly as possible.

Please include:

• Your order number

• A description of the issue

• Photos of the item if applicable

Return Process

To start a return, please contact us at:

soulscentslondon@gmail.com

If your return is approved, we will provide instructions on how to send the item back.

Please note that customers are responsible for return shipping costs unless the item was damaged or incorrect.

Refunds

Once we receive and inspect your returned item, we will notify you of the refund status.

If approved, your refund will be issued to your original payment method.
Please allow 5–10 business days for the refund to appear depending on your payment provider.